For the latest COVID-19 Victoria updates, restrictions, travel permits and exposure sites, visit coronavirus.vic.gov.au (External link)
The National Police Checking Service (NPCS) is currently experiencing an unprecedented use of the system causing some delays in processing applications.
You're not automatically registered for an online account when you apply for a Check.
Registering is quick and easy - it only takes a few minutes.
Your Working with Children Check online account is the place to go to:
You can retrieve your email or reset your password.
Alternatively, if you're already registered, you can reset your email address if it has changed since you last applied.
The General Information guide has been translated into a number of languages.
Customer Support Line:
1300 652 879 (local call charge)
The Customer Support Line operates from 9am to 3pm weekdays (excluding public holidays)