Use this online form if you need further assistance after being unable to resolve your problem with a business using the information on our website.
What to include
The more information you give us, the more quickly and accurately we can assess your complaint and give you specific advice for your problem. Please also provide a daytime phone number.
Before you begin this form, make sure you have the following information:
- name and contact number of the business
- name and contact number of the person you dealt with
- business address
- date the problem occurred
- date of purchase
- cost of products and services
The form has four stages and you have 20 minutes to complete each stage. Each stage automatically refreshes after 20 minutes and clears all data.
We will not be able to take your complaint further if you have not tried to resolve the problem with the business first.
Note: If your complaint is about a professional engineer, please use the ‘A product and a service’ option on our form below.