Use this online form if you need further assistance after being unable to resolve your problem with a business using the information on our website.

What to include

The more information you give us, the more quickly and accurately we can assess your complaint and give you specific advice for your problem. Please also provide a daytime phone number.

Before you begin this form, make sure you have the following information:

  • name and contact number of the business
  • name and contact number of the person you dealt with
  • business address
  • date the problem occurred
  • date of purchase
  • cost of products and services

The form has four stages and you have 20 minutes to complete each stage. Each stage automatically refreshes after 20 minutes and clears all data.

We will not be able to take your complaint further if you have not tried to resolve the problem with the business first.

Note: If your complaint is about a professional engineer, please use the ‘A product and a service’ option on our form below.

What is your complaint about?

Renting a home

Examples include complaints about:

  • A landlord or property manager not meeting their responsibilities

Buying or selling property

Examples include complaints about:

  • Underquoting
  • Unlicensed estate agents
  • Estate agent practices

Owners corporations

Examples include complaints about:

  • Breaches of owners corporation rules or regulations

Clubs, fundraisers or not-for-profits

Examples include complaints about:

  • Fundraisers or not-for-profits
  • Clubs and associations

Building or renovating

Examples include complaints about:

  • Builder misconduct

A product or service

Examples include complaints about:

  • Unsafe or faulty products
  • Refunds and warranties
  • Tradespeople
  • Motor car traders