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The Estate Agents Resolution Service may be able to offer advice about your dispute before you lodge your complaint. Please contact us on 1300 737 030, or overseas callers can contact us on +61 3 8684 0742.
The Estate Agents Resolution Service is unable to conciliate complaints until you have contacted the real estate agent about the problem. If, after you have contacted the agent, you feel that our assistance is required, please feel free to contact us again.
Consumer Affairs Victoria (CAV) is not able to intervene in the Victorian Civil and Administrative Tribunal (VCAT) or court process. If an application has already been made in relation to this dispute, then CAV is unable to intervene and conciliate.
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